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Does your flour contain soya? plus_blue

Flour may contain soya – our flour is produced without the addition of soya in a flour mill which does not process soya, but within a supply chain which handles soya and where a risk may exist. Our Canadian and organic flours typically have a longer supply chain and therefore an increased risk.

What is the shelf life of your flour? plus_blue

Our white flours have a best before period of 9 months after milling and our brown and wholemeal flours have a 6 month best before date after milling.

Please note, some flours are milled less frequently than others, so you may not always get this full life on the flour you purchase online.

How do I store your flour? plus_blue

Our flour can be stored in its original packaging or in an air-tight container in a cool dry place. Do not mix old and new flour. If moisture gets into the flour, it may become clumpy. 

Occasionally, flour attracts psocids (or flour weevils) which can live in dry foods. They like dark and warm places, such as packaging or food cupboards and are not caused by poor hygiene. Flour is unlikely to be the source of the infestation but provides the perfect habitat for them.

Do you sell 00 or T55/T66 flour? plus_blue

Type OO, Type O, T55, T65 flour are colour measurement grades of flour used outside the UK. The colour measurement is based on the ash content, which is measured when a sample of flour is burnt and the leftover ash is weighed. 

For example, T55 flour has 0.55% ash. This means that a T55 French flour is whiter than a T65 flour, which has 0.65% ash.

In the UK, we are legally required to add fortification which impacts the ash content. Therefore, we class flour by strength rather than colour. 

The colour of the flour does not match the strength of the flour. OO grade Italian flour covers low protein (for cakes) and high protein (for pasta) options. 

When looking for a UK flour alternative for pasta, we recommend our Very Strong White 100% Canadian Flour.

Is your flour bleached? plus_blue

No, the addition of bleaching agents is not permitted in the UK.

Is your wheat locally sourced? plus_blue

The majority of our wheat is sourced from local farmers in Essex.  We also source UK wheat from farmers in Suffolk, Kent, Sussex and Hertfordshire.

We import higher protein wheat from outside the UK, such as Canadian Western Red Spring wheat from Canada.

Our organic wheat is sourced from throughout the world to achieve a similar quality and performance to our conventional range.

Do you sell Organic Flour? plus_blue

We produce a range of organic flours and are approved by the Organic Food Federation to produce organically certified flours to the correct standards.

Do you make pizza or pasta flour in 1.5kg bags? plus_blue

We recommend using our Strong White or Organic Strong White flour for pizza and our Very Strong White Canadian for pasta making due to its high protein content.

What is the difference between plain and self raising flour? plus_blue

Plain flour is for general baking and cooking. It can be white, brown or wholemeal.  It is an all-purpose flour so can be used for pastry, batters, pancakes, biscuits and thickening sauces. 

Self Raising flour can be white, brown or wholemeal flour, and has baking powder added.  Self Raising flour is used for baking where a cake needs to rise – for example in recipes for scones, muffins and cakes.

What does the ‘Red Tractor’ symbol on your bags mean? plus_blue

The Red Tractor logo is an assurance that our products have met the Red Tractor production assurance standards and are of a UK origin.

Can I use Marriage’s flours in a bread machine? plus_blue

All of Marriage’s Strong home baking flours are suitable for use in bread machines. If you plan to use Rye flour in your bread machine, please check the manufacturer’s instructions first – it might require a dough hook especially suited for rye dough.

What is the W index of your flours? plus_blue

The Alveograph W value is commonly used in Europe to determine the strength of flour. 

  • Up to W170 (weak): for biscuits, waffles and tender baked sweets;  for béchamel and thickened sauces.
  • From W180 to W260 (average): French bread, bread rolls, pizza, pasta. 
  • From W280 to W350 (strong): classic bread, pizza, pasta, baba, brioche.
  • Above W350 (very strong): Made with particular types of wheat, that are used to reinforce weaker flours. Ideal for highly enriched doughs subjected to long leavening, Often referred to as “Manitoba”.

The Alveograph test is not commonly used in the UK, protein is generally used instead.  The limited testing that we have done would indicate that our general strong breadmaking flours are around 350.

What are your delivery costs? plus_blue

  • 0-16kg – £6.30
  • 17-32kg – £10.33
  • 33-48kg – £14.36
  • 49-64kg – £18.40
  • 65-81kg – £22.43
  • 82-98kg – £26.46
  • 99-115kg – £30.49
  • 116-131kg – £34.52

 

For the following areas a surcharge applies

  • Orkney Islands, Shetland Islands, Hebrides, Isle of Man and the Channel Islands – £57.34
  • Scottish Highlands – £24.70
  • Northern Ireland – £18.90

Can I ask for my flour to be delivered at a later date once I have purchased it? plus_blue

Unfortunately we are not able to hold stock. Once you have placed your order, flour will be dispatched in our usual process as outlined in our T&Cs.

What are your delivery times? plus_blue

From order to delivery, please allow up to 7 days for receipt of your products. In most cases you will receive your order sooner.

I have an issue with my flour delivery, how do I get in touch? plus_blue

We are sorry to hear that you have issues with your order, please complete the form on our Contact Us page so we can help with your enquiry.

Why are some of your flours out of stock? plus_blue

Some items/all items may be out of stock. Products will be re-stocked most days and this will be depend on what we’ve milled.

Why can't I buy an individual bag of flour? plus_blue

At busier times, we may only be able to sell muti-packs (not individual bags) of our 1kg/1.5kg, we’re sorry for any inconvenience caused.

Do you ship to Ireland? plus_blue

Unfortunately, we cannot organise any deliveries to Ireland for home bakers.

Do you ship internationally? plus_blue

Unfortunately, we cannot organise any international deliveries for home bakers.

I have changed my mind, can I cancel my order and get a refund? plus_blue

If you decide to cancel your order, please email us with your order number and we will process a cancellation and refund (provided your parcel hasn’t been despatched). Please bear with us as this may take a few days. Further information can be found in our T&Cs.

 

Where else can I purchase your flour? plus_blue

Our home baking range is stocked in various independent stores including; farm shops, delis and fine food shops. You can also purchase online at Ocado and in East of England Co-op stores. Some artisan high-street bakeries also sell our flour.

If you’re local to Chelmsford, you can visit Marriage’s Country Store (Parkway, CM2 7PX) which sells our range. They have limited stock, so if you’re making a special trip we recommend calling to see what’s available first.  01245 269663. The shop is open Monday to Saturday 9am – 5pm.

Do you sell via Amazon and/or Ebay? Is this product genuine? plus_blue

We don’t sell directly through these sites. However, some of the wholesalers who purchase from us do have listings on Amazon. Without seeing the product and examining the barcode we aren’t able to confirm if the product is genuine. However, as long as the stitching or seal is intact, and it weighs the right amount it is unlikely to have been tampered with. If you are concerned you should contact your local Trading Standards.

Do you offer Click & Collect? plus_blue

Unfortunately, we don’t currently offer click and collect.

What is the minimum order quantity for a trade customer? plus_blue

If you contact us via our trade page and let us know your volume requirements, we can look to discuss your options or point you in the direction of a wholesaler who can help.

How do I start purchasing your flour for my business? plus_blue

Please head to our Trade page for further information.

Can I recycle your packaging? plus_blue

Our paper packaging can be widely recycled and the plastic outers that contain our home baking bags can also be recycled, once the label is removed (subject to local facilities).

Do you offer tours of the mill to the general public? plus_blue

Although our mill is of historic interest, it’s also a very busy working mill and unfortunately, we are unable to offer tours of the mill at this time.

I would like to work for you, where can I find out about jobs / send my CV? plus_blue

If you are interested in joining our team, please see the Recruitment section for details of current vacancies. Alternatively, please email recruitment@marriagesmillers.co.uk to tell us about yourself and include your CV.

I’d like to get in touch regarding educational resources about flour and milling? plus_blue

We would recommend the Food – a fact of life (FFL) education programme which provides up-to-date, evidence-based, information around ‘food’ to all those involved in education. It is managed by the British Nutrition Foundation (BNF), in partnership with the Agriculture & Horticulture Development Board (AHDB). https://www.foodafactoflife.org.uk

Do you sell gluten-free flour? plus_blue

We do not currently produce gluten-free flour as part of our range.

Is your flour suitable for vegans? plus_blue

UK flour (including fortified flour) is free from animal products or ingredients derived from animal products and as such, UK flour is suitable for consumption by vegans.

What is your Golden Wholegrain Flour? plus_blue

Naturally high in fibre and protein, our Golden Wholegrain flours lets you enjoy all the health benefits of wholemeal. Using carefully selected wheat varieties that are light in colour and mild in taste, we grind the entire grain in just one step.  With nothing removed, we preserve all the nutrients and unique flavours of the wheat for an authentic flour packed with fibre and protein. You can find out more here.

Is it ok to eat uncooked flour, dough or batter? plus_blue

Whilst growing, wheat is naturally exposed to a wide variety of potential germs and, as such, we recommend cooking items made with raw flour before eating them. We advise against eating raw dough or batter and would not recommend giving play dough, made with raw flour, to children.

What is stoneground wholemeal flour? plus_blue

Stoneground wholemeal flour is made in the traditional, slower way – by grinding wheat using our horizontal French Burr stones – rather than the roller milling process. These stones have been used for milling flour for over a hundred years and play a vital part in the taste and texture of the flour. Stoneground wholemeal flour has a different texture to roller milled wholemeal flour – the process gives it a more rounded, rather than torn, bran.

Why is ‘strong’ flour used for bread making? plus_blue

Strong flour is produced from hard wheat varieties and has higher protein levels than plain and self raising flour. Strong flours can be white, wholemeal or malted. The high protein (gluten) content of strong flour ensures dough rises well and that it keeps its shape once it has been baked.

What other ingredients are added to flour and why? plus_blue

We add some ingredients to our flour, either for legal necessity or to provide benefits to bakers using the flour.  Below is a list of ingredients we add and the purpose they serve.

  • Calcium, Iron, Thiamin, Nicain – known as the statutory additives from the Bread and Flour Regulations (1998), these are required, by law, to be added to white and brown flours (but not wholemeal flours). This is to bring these flours up to the same nutritional composition as wholemeal flour.
  • Sodium Bicarbonate, E500 (Raising Agent) – added to self-raising flours to provide lift for cakes, scones and muffins. 
  • Calcium Phosphate, E341(i) (Raising Agent) – added to self-raising flours to provide lift for cakes, scones and muffins. Used with Sodium Bicarbonate (E500) to balance its acidity.
  • Alpha-Amylase (Flour Treatment Agent) – added to bread flours as a processing aid for bakers and home bakers, it boosts the level of natural alpha-amylase in the dough, which in turn boosts gas production and gives a well risen loaf.  Alpha-amylase is the main enzyme that acts on starch in the flour to convert it to sugar which is the yeast’s food.  Alpha-amylase is added to all our bread flours except Chelmer White and AF Manitoba..
  • Ascorbic Acid (Flour Treatment Agent) – vitamin C, added to some of our 16kg sack flours to help bakers develop the gluten in the dough within shorter bakery processes. Home bakers may see bread machine recipes asking you to add a vitamin C tablet, for the same reason.
  • Gluten – naturally present within wheat flour. Whilst we use quality Class 1 and 2 bread wheats, even for our Plain and Self Raising flours, to even out finished flour protein levels and allow for natural quality variance within the wheat supply from season to season, if required we add a small amount of vital wheat gluten, or organic vital wheat gluten to some bread flours.

What does the ‘protein content’ of a flour refer to? plus_blue

The protein content refers to the amount of gluten that can be formed using the flour. Gluten provides structure and aids the texture of your bread or cake. Higher protein flours are normally recommended for bread making, whilst cake making flours have a lower protein content.

What are your light brown flours? plus_blue

Marriage’s mill two Organic Light Brown cake flours (Plain and Self Raising). These used to be called our ‘81%’ flours as they contain about 81% of the original wheat grain. We mill white flour, then add some of the fine bran and wheat germ (from the same wheat) back in. This means these flours retain the flavour of wholemeal but are as easy to use as white flour – without the heavier texture sometimes seen when using some wholemeal cake flours.

Is it possible to freeze bread dough? plus_blue

Yes – dough can be frozen after its first kneading or shaping, within an oiled polythene bag. This will normally last about a month.

How can I get a better crust on my bread? plus_blue

Steam is the key to making a crusty loaf – you can achieve this at home if you heat a dish in the oven (then add ice cubes/1/4 cup of water). Leave for 15 minutes then add your bread to the oven. Alternatively, you can use a hand-held water spray and spray the oven sides.  

Do you sell yeast? plus_blue

Unfortunately, we don’t sell yeast. If you are struggling to source it, check out our recipes for breads such as soda bread that don’t require yeast. You could also have a go at making your own sourdough starter.

What is the difference between fresh and dried yeast? plus_blue

Fresh yeast has a moist, putty-like, texture and a distinctive sweet smell. It comes in blocks and is perishable so needs to be stored in the fridge. If you are struggling to find fresh yeast, you could try asking your local bakery or a supermarket in-store bakery and they might be willing to provide a small amount.


Dried yeast is a dehydrated version of fresh yeast. It is dissolved in warm water before use. The advantage of dried yeast is that it keeps for longer than fresh yeast, so you can keep it in the cupboard for when you need it. 


Fast action and easy blend dried yeasts are easier to use than regular dried yeast as they can be added straight into the flour. You’ll only need half the weight of fresh yeast in most recipes.

The recipe mentions a dough hook – what is this? plus_blue

A dough hook is an optional accessory on many electric food mixers and processors and can be used to knead the dough. You can still knead by hand, it may just take longer to reach the same stage.

My dough keeps on sticking to the proving basket and I struggle to turn it out – what can I do? plus_blue

Thoroughly dust your proving basket with flour – and shake off any excess – this should help your dough turn out. If you’re still having difficulties, gently ease the dough out with your fingers.

Is it true that the weather could affect my bread making? plus_blue

Yes – in very hot weather the yeast might work too quickly. If it is really cold, then your dough may not knead as well, the yeast might not activate as effectively and your loaf will have less oven spring, resulting in a smaller loaf than normal loaf.

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